Returns & Refund Policy
We hope you love your LitKit. However, should you change your mind, we offer a 30-day returns policy.
You have 30 days from the date you receive your order to request a return.
Return eligibility
To qualify for a return, the product must be:
- In the same condition in which you received it
- Unused and undamaged
- Complete with all accessories, cables, components and documentation
- Returned in its original packaging
- Accompanied by your receipt, order confirmation or other proof of purchase
You may carefully inspect the product as you would in a physical shop. However, we may reduce your refund to reflect any loss in value caused by handling or use beyond what is reasonably necessary to inspect the product.
This policy does not affect your statutory rights.
Starting a return
To request a return, contact us at:
Please include your:
- Full name
- Order number
- Reason for the return
- Photographs or video where the product is damaged, defective or incorrect
Once your return request has been approved, we will provide instructions explaining how and where to send your parcel. Where applicable, we will also provide a return shipping label.
Please do not send returns to any manufacturer, supplier or address other than the return address provided by LitKit.
Return shipping costs
Where you are returning an unwanted product under our voluntary 30-day returns policy, you will normally be responsible for the return shipping costs unless we confirm otherwise.
LitKit will cover reasonable return shipping costs where the product is defective, damaged upon arrival, incorrectly supplied or otherwise not as described.
We recommend using a tracked shipping service and retaining your proof of postage. LitKit cannot be responsible for returned parcels that are lost or damaged before reaching us.
Damaged, defective or incorrect products
Please inspect your order as soon as it arrives.
Contact us promptly at support@litkit.co.uk if your LitKit SnapLight Pro:
- Arrives damaged
- Is defective
- Is missing any components
- Is not the product you ordered
Please provide your order number and clear photographs or video showing the issue. We will assess the problem and arrange an appropriate repair, replacement or refund.
Nothing in this policy limits your rights under applicable consumer law.
Items that cannot be returned
We cannot accept returns for:
- Gift cards
- Products that have been damaged through misuse, neglect or improper storage
- Products that have been modified, altered or repaired without our authorisation
- Products returned with missing accessories, components or packaging, except where the product is faulty and your statutory rights apply
Sale or promotional items remain covered by your statutory consumer rights and our stated returns policy unless clearly identified otherwise before purchase.
Please contact support@litkit.co.uk should you have questions about whether your product is eligible for return.
Exchanges
We do not currently process direct exchanges.
The quickest way to receive a different product is to return your existing item. Once the return has been accepted, you can place a separate order for the replacement product.
Where your item is defective, damaged or incorrect, contact us before placing another order so we can arrange the appropriate resolution.
UK and European cooling-off rights
Where applicable, customers purchasing online in the United Kingdom or European Economic Area have a legal right to cancel eligible orders without providing a reason.
You must notify us of your decision to cancel within 14 days of receiving your order. After notifying us, you must return the product within the following 14 days.
To exercise this right, contact support@litkit.co.uk and clearly state that you wish to cancel your order.
You may inspect the product as you would in a shop. We may make a reasonable deduction from your refund where the product has lost value because it was handled beyond what was necessary to establish its nature, characteristics and functioning.
Unless the product is faulty, damaged, incorrect or otherwise not as described, you will normally be responsible for the cost of returning it.
Where required by law, we will also refund the cost of standard outbound delivery. Any additional amount paid for express, premium or non-standard delivery may not be refundable.
Refunds
We will notify you once we have received and inspected your return.
Where your return is approved, the refund will be issued to your original payment method. We aim to process approved refunds promptly and, where statutory cancellation rights apply, no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back.
Your bank, payment provider or card issuer may require additional time to process and display the refund after it has been issued.
Original delivery charges will only be refunded where required by law or expressly agreed by LitKit.
If more than 15 business days have passed since we confirmed that your refund was issued, contact: